Category: Access to Justice

Through the Eye of a Fish: The importance of empathy

The BC Family Justice Innovation Lab employs an approach we call “systemic human-centred design”.  The first phase of the model is “discovery” of the experiences of the users (the people the system is intended to serve), in our case the human beings who are involved in separation and divorce in BC.  We have written before […]

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Early bird discounts end Dec 31st for Unbundling Workshop January 31 2018!

Building on our previous post, we are thrilled to welcome Woody Mosten (the “father of unbundling”) as our special guest for an interactive and practical workshop in Vancouver on unbundled legal services on January 31, 2018.  You can take advantage of early registration discounts until December 31st!  Click here for more information and registration details. […]

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Youth Voices Narrative Workshop – Output and Observations

In our February post we promised to provide more details about some of the insights coming out of the Youth Voices Workshop in January.  I believe it is too early for true “insights” – they will come from the next stage of our work (discovery). However, I can report on the actual output from the […]

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A Journey Through Customer Journey Mapping for Justice

The National Action Committee on Access to Justice held its annual meeting in Vancouver earlier this month.  Members of the committee and others keenly interested in access to justice from across the country gathered to share ideas, experiences and stories.  On March 22, 2017, the day prior to the actual meeting, the NAC organized a […]

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Youth Voices Narrative Workshop: Some Early Insights

On January 22, 2017 we gathered with a very courageous group of young adults who were willing to share stories about their experience of the parents’ divorce. This was the first step of our Youth Voices Initiative which is using a human-centred design process to maintain or improve the well-being of children faced with separation […]

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How to have meaningful conversations about adaptive challenges

Happy New Year everyone! One of the purposes of the BC Family Justice Innovation Lab is to create a space (or platform) for meaningful conversations about how to address the complex adaptive challenge of supporting family well-being as they journey through separation and divorce.  The traditional method of gathering justice “insiders” to diagnose the problem […]

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Putting the Public First – Part 5

This is the fifth in a series of posts about HOW we can begin to put the public first in justice design. In the family justice system we rarely hear the voices of children who are experiencing the separation or divorce of their parents.  Despite the legal principle that the “best interests of the child” […]

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