Category: human centred design

Attending the 2018 CONVERGE Conference

In June 2018 I attended the CONVERGE conference in Vancouver along with fellow lab members Kari Boyle and Jane Morley. I was attending to simply observe and absorb the conference and learn the state of social labs across Canada. I’m not sure exactly what I was expecting, but came away impressed by the determination and […]

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Designing in the Justice Sector

In university we were taught that design will change the world. In the early-2000’s we dreamed of being able to revolutionize healthcare or transportation through the power of design thinking. Fast forward to today, and the abstract concepts and techniques we were taught in design school are now commonplace to people with business, management and […]

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Through the Eye of a Fish: The importance of empathy

The BC Family Justice Innovation Lab employs an approach we call “systemic human-centred design”.  The first phase of the model is “discovery” of the experiences of the users (the people the system is intended to serve), in our case the human beings who are involved in separation and divorce in BC.  We have written before […]

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