Category: User Centred

The link between social system change and human behaviour

In New Zealand, mediation is mandatory for families before they seek the assistance of the court for parenting arrangements arising from separation and divorce.  Policy and legislation was introduced in 2014 to require mediation because of well-established evidence that mediation was more affordable, faster and produced better outcomes for families than the court system.  A […]

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A Journey Through Customer Journey Mapping for Justice

The National Action Committee on Access to Justice held its annual meeting in Vancouver earlier this month.  Members of the committee and others keenly interested in access to justice from across the country gathered to share ideas, experiences and stories.  On March 22, 2017, the day prior to the actual meeting, the NAC organized a […]

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Youth Voices Narrative Workshop: Some Early Insights

On January 22, 2017 we gathered with a very courageous group of young adults who were willing to share stories about their experience of the parents’ divorce. This was the first step of our Youth Voices Initiative which is using a human-centred design process to maintain or improve the well-being of children faced with separation […]

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Putting the Public First – Part 5

This is the fifth in a series of posts about HOW we can begin to put the public first in justice design. In the family justice system we rarely hear the voices of children who are experiencing the separation or divorce of their parents.  Despite the legal principle that the “best interests of the child” […]

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Youth Voices Workshop – a First Step in Justice Design

The Lab is moving ahead with the “Youth Voices Initiative“.  The purpose of the initiative is to support the well-being of youth whose families experienced separation and divorce. Research shows that the divorce process can be very damaging for children as their well-being is closely linked to the level of conflict between their parents and […]

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Putting the Public First – Part 4

In the first three parts of this series I described the thoughts I contributed to the Justice Design Project on how to put the public first in justice system reform.  This post attempts to build on that very important theme. I follow Richard Zorza‘s Access to Justice Blog.  Richard is one of my justice heroes […]

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Putting the Public First – Part 3

This is Part 3 in our series on what it means to be “public-centred”.  It is an outline of my presentation to the Winkler Institute’s 2016 Justice Design Project group in August 2016. The third and last part of the presentation was focused on considering how putting the public first is relevant to justice and […]

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Putting the Public First – Part 2

This is Part 2 in our series on what it means to be “public-centred”.  It is an outline of my presentation to the Winkler Institute’s 2016 Justice Design Project group in August 2016. After exploring why it was important to put the public first, the next question was HOW to put the public first. At […]

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Putting the Public First – Part 1

This post continues our series on what it means to be “public-centred”. Nicole Aylwin, Assistant Director of the Winkler Institute, invited me to participate in the Institute’s 2016 Justice Design Project in August 2016 by providing a short introduction to “Putting the Public First in the Justice System”.  I was excited to participate and wondering […]

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