Category Archives: human behaviour
More Lessons from the Therapy Dog
Two years ago I published a piece on slaw.ca entitled Seeing (And Feeling) the Family Justice System Through the Eyes of the Therapy Dog about Ollie the therapy dog who visited the Kamloops courthouse on “family remand day”. One comment on that post really stuck in my mind. It was from a family lawyer who […]
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How is our family justice system like a flashlight on a dark night?
This recent blog post from IAALS (Institute for the Advancement of the American Legal System) caught my eye and my imagination. It begins by noting the 2016 Cases Without Counsel study (Note 1) which highlighted the struggle of people trying to navigate the family justice system without their own lawyer and includes the following comment […]
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Designing in the Justice Sector
In university we were taught that design will change the world. In the early-2000’s we dreamed of being able to revolutionize healthcare or transportation through the power of design thinking. Fast forward to today, and the abstract concepts and techniques we were taught in design school are now commonplace to people with business, management and […]
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Through the Eye of a Fish: The importance of empathy
The BC Family Justice Innovation Lab employs an approach we call “systemic human-centred design”. The first phase of the model is “discovery” of the experiences of the users (the people the system is intended to serve), in our case the human beings who are involved in separation and divorce in BC. We have written before […]
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Using Human-Centred Design in Youth Voices Initiative
This article is re-posted from our recent contribution to Slaw dot ca, Canada’s wonderful national online legal magazine. The BC Family Justice Innovation Lab is focusing on improving the well-being of BC families and children experiencing separation and divorce. One of its ‘home-grown’ initiatives is called “Youth Voices” as it focuses on the experience and […]
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The link between social system change and human behaviour
In New Zealand, mediation is mandatory for families before they seek the assistance of the court for parenting arrangements arising from separation and divorce. Policy and legislation was introduced in 2014 to require mediation because of well-established evidence that mediation was more affordable, faster and produced better outcomes for families than the court system. A […]
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