Category Archives: Innovation

Early assessment, triage and referral – dawn is breaking for families experiencing separation and divorce

In our last post we highlighted the need for any justice design (or reform) initiative to start with a deep dive into the user experience and to involve users throughout the process. The image of the flashlight on a dark night is a stark reminder of how opaque and terrifying the current system can be […]

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How is our family justice system like a flashlight on a dark night?

This recent blog post from IAALS (Institute for the Advancement of the American Legal System) caught my eye and my imagination. It begins by noting the 2016 Cases Without Counsel study (Note 1) which highlighted the struggle of people trying to navigate the family justice system without their own lawyer and includes the following comment […]

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Designing in the Justice Sector

In university we were taught that design will change the world. In the early-2000’s we dreamed of being able to revolutionize healthcare or transportation through the power of design thinking. Fast forward to today, and the abstract concepts and techniques we were taught in design school are now commonplace to people with business, management and […]

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Through the Eye of a Fish: The importance of empathy

The BC Family Justice Innovation Lab employs an approach we call “systemic human-centred design”.  The first phase of the model is “discovery” of the experiences of the users (the people the system is intended to serve), in our case the human beings who are involved in separation and divorce in BC.  We have written before […]

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Using Human-Centred Design in Youth Voices Initiative

This article is re-posted from our recent contribution to Slaw dot ca, Canada’s wonderful national online legal magazine. The BC Family Justice Innovation Lab is focusing on improving the well-being of BC families and children experiencing separation and divorce. One of its ‘home-grown’ initiatives is called “Youth Voices” as it focuses on the experience and […]

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Youth Voices Workshop January 28 2018 – Brief Update

We held our sensemaking and ideation workshop on the Youth Voices Initiative on January 28, 2018.  We will be publishing more detailed information in this page soon but, in the meantime, we are excited to share some of the tools we used for the workshop in case they are useful for other designers. First, huge […]

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Early bird discounts end Dec 31st for Unbundling Workshop January 31 2018!

Building on our previous post, we are thrilled to welcome Woody Mosten (the “father of unbundling”) as our special guest for an interactive and practical workshop in Vancouver on unbundled legal services on January 31, 2018.  You can take advantage of early registration discounts until December 31st!  Click here for more information and registration details. […]

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Unbundling Workshop in Vancouver January 31 2018

The Lab continues to support the Unbundling Initiative now that the Law Foundation funded project has wound up.  Unbundled legal services are a key part of the access to justice puzzle AND a way for lawyers to begin to practice law differently – in a way that meets their personal and professional goals and values.   […]

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The link between social system change and human behaviour

In New Zealand, mediation is mandatory for families before they seek the assistance of the court for parenting arrangements arising from separation and divorce.  Policy and legislation was introduced in 2014 to require mediation because of well-established evidence that mediation was more affordable, faster and produced better outcomes for families than the court system.  A […]

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A Journey Through Customer Journey Mapping for Justice

The National Action Committee on Access to Justice held its annual meeting in Vancouver earlier this month.  Members of the committee and others keenly interested in access to justice from across the country gathered to share ideas, experiences and stories.  On March 22, 2017, the day prior to the actual meeting, the NAC organized a […]

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