Two years ago I published a piece on slaw.ca entitled Seeing (And Feeling) the Family Justice System Through the Eyes of the Therapy Dog about Ollie the therapy dog who visited the Kamloops courthouse on “family remand day”. One comment on that post really stuck in my mind. It was from a family lawyer who […]
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In the summer of 2019, the Lab received a very warm invitation to work with a group from Ulster University in Northern Ireland. Led by Professor Gráinne McKeever, the group was eager to use a human-centred design process as part of their research project to create and test supports for litigants in person (“LIPS”) in […]
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In our last post we highlighted the need for any justice design (or reform) initiative to start with a deep dive into the user experience and to involve users throughout the process. The image of the flashlight on a dark night is a stark reminder of how opaque and terrifying the current system can be […]
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This recent blog post from IAALS (Institute for the Advancement of the American Legal System) caught my eye and my imagination. It begins by noting the 2016 Cases Without Counsel study (Note 1) which highlighted the struggle of people trying to navigate the family justice system without their own lawyer and includes the following comment […]
Read postThe National Action Committee on Access to Justice held its annual meeting in Vancouver earlier this month. Members of the committee and others keenly interested in access to justice from across the country gathered to share ideas, experiences and stories. On March 22, 2017, the day prior to the actual meeting, the NAC organized a […]
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