Category Archives: human centred design

More Lessons from the Therapy Dog

Two years ago I published a piece on slaw.ca entitled Seeing (And Feeling) the Family Justice System Through the Eyes of the Therapy Dog about Ollie the therapy dog who visited the Kamloops courthouse on “family remand day”. One comment on that post really stuck in my mind.  It was from a family lawyer who […]

Read post

Youth Voices Article, Update & more

Our friends at Access to Justice BC (A2JBC) wrote and published a story about the Lab’s Youth Voices initiative. We are grateful for the shoutout and for the support! Our funding from the Vancouver Foundation and Giving Well has carried the Lab through four wonderful years. We are so grateful for their support! While that funding […]

Read post

Collaborating with our Northern Ireland Colleagues on Human-Centred Design

In the summer of 2019, the Lab received a very warm invitation to work with a group from Ulster University in Northern Ireland. Led by Professor Gráinne McKeever, the group was eager to use a human-centred design process as part of their research project to create and test supports for litigants in person (“LIPS”) in […]

Read post

What is Old is New Again – Lessons from To Kill a Mockingbird

I watched “To Kill a Mockingbird” again recently. As most of you know, Harper Lee wrote the novel, and the 1962 Academy Award–winning movie features Gregory Peck as Atticus Finch, a small town lawyer who defends a black man accused of the rape of a white girl. There are so many important themes in this […]

Read post

Designing Effective Personas

For the Youth Voices initiative, we’ve designed and facilitated three human-centred workshops so far, moving towards the ultimate goal of prototyping solutions that improve the well-being of youth whose families have experienced separation and divorce. After collecting first-hand stories and experiences from young people, many of whom endured the traumatic separation of their parents, our […]

Read post

Early assessment, triage and referral – dawn is breaking for families experiencing separation and divorce

In our last post we highlighted the need for any justice design (or reform) initiative to start with a deep dive into the user experience and to involve users throughout the process. The image of the flashlight on a dark night is a stark reminder of how opaque and terrifying the current system can be […]

Read post

How is our family justice system like a flashlight on a dark night?

This recent blog post from IAALS (Institute for the Advancement of the American Legal System) caught my eye and my imagination. It begins by noting the 2016 Cases Without Counsel study (Note 1) which highlighted the struggle of people trying to navigate the family justice system without their own lawyer and includes the following comment […]

Read post

Attending the 2018 CONVERGE Conference

In June 2018 I attended the CONVERGE conference in Vancouver along with fellow lab members Kari Boyle and Jane Morley. I was attending to simply observe and absorb the conference and learn the state of social labs across Canada. I’m not sure exactly what I was expecting, but came away impressed by the determination and […]

Read post

Designing in the Justice Sector

In university we were taught that design will change the world. In the early-2000’s we dreamed of being able to revolutionize healthcare or transportation through the power of design thinking. Fast forward to today, and the abstract concepts and techniques we were taught in design school are now commonplace to people with business, management and […]

Read post

Through the Eye of a Fish: The importance of empathy

The BC Family Justice Innovation Lab employs an approach we call “systemic human-centred design”.  The first phase of the model is “discovery” of the experiences of the users (the people the system is intended to serve), in our case the human beings who are involved in separation and divorce in BC.  We have written before […]

Read post